Common mistakes when selling tickets online
Ignoring the customers
Talk to your customers, and listen to any feedback they may have. There is nothing that will turn away a customer faster than when they feel that you’re not responding to their issues on time. Give your customers contact information and make sure there is someone on the other end at all times to handle any incoming queries.
Make sure your pricing is fair for the benefit of your business and the customers. Enhance the customer experience by giving discounts and offers, thereby showing them how they can save money by buying from you.
Not having a professional-looking website
Customers want to interact with a seller who presents himself professionally. If they go to your website and it looks sketchy and has useless information, you will turn the customers away. Get a professional looking website with easy to navigate pages. Use keywords that will improve your SEO so that you are easy to find by the search engines.
Ensure that your website loads quickly because; no customer wants to spend time on a slow website. You always have to remember that with so many options available on the online platforms, the attention span of the user is very short. The customers know that there are many other places they can get the same information. It comes down to what kind of experience they have when they are on your website.
Using the wrong Marketplace
Make sure you choose a marketplace that has customers. Traffic is a good indicator of how good a market is.
Do not forget to optimize your online store for mobile applications. Many customers use their handheld mobile device to make purchases, and if your website is not accessible on mobile, you will lose out.